ABSTRACT
Covid-19 has become a disease spread pandemic around the world and treatment and prevention is carried out in compliance with government-issued health protocols. However, it doesn’t run optimally because many people don’t comply with health protocols, especially when going to health facilities. The purpose of this study is to find out the factors that affect the application of health protocols in Klinik Pratama Serasi Kec. Medan Helvetia. This type of research is quantitative descriptive design. The population was patients who visited Klinik Pratama Serasi Kec. Medan Helvetia with a sample of 186 selected with slovin formula. Data collection using health protocol behavior questionnaires that have been tested for validity and reliability and analyzed with univariate and bivariate analysis. The result is three factors that have a meaningful relationship with the application of health protocols in Klinik Pratama Serasi Kec. Medan Helvetia namely knowledge (p = 0.022), education level (p = 0.047), and compliance (p = 0.001). It is expected that patients who visit Klinik Pratama Serasi Kec. Medan Helvetia adhere more to health protocols, not only when going to the clinic, but to other public places in order to prevent the transmission of the Covid-19 virus.